Quality Team Leader – Concentrix

Urgent opening with Concentrix @ Baroda for the position of  Quality Team Leader


Company Website: https://www.concentrix.com/


Salary Range: Up to 5 Lac pa (Fixed salary ) Not more than 25% hike on last drawn salary  


Shift Timings: Any 9 hours Shift starting between 7:00am to 11:00am  

Weekly Off: Any 1 Day Off

Gender Preference: Male ( Highly Preferred)  


Education Qualification: Graduates/ Undergraduates


Experience Required: Min 4 to 7 years of experience in BPO, Min 1 to 2 Years of Experience as Quality Team Leader on Papers.


Certification Required:

·         Six Sigma Green Belt Certification (Must)


Candidate Requirement :

·         Knowledge in Transactional Quality Required

·         Manage and control attrition and Shrinkage

·         Should have in depth knowledge of quality tools


Please set expectations with candidates that they will have to stretch their shifts / work on weekends whenever required.


Flexibility  and Immediate joining is the topmost priority for this position

JOB Description


Job Description in the format (Educational qualifications, Essential skills + Responsibilities)


  • Educational qualifications: Graduate
  • Essential skills + Responsibilities as follow


  1. Need to have Six Sigma Green Belt Certification or knowledge/hands on experience in Six Sigma Green belt
  2. Knowledge in Transactional Quality Required
  3. Ready to work according to Global working hours
  4. Must have team handling experience
  5. Must have on paper experience as a Team Manager or Assistant Manager
  6. Looking for people with excellent communication skills
  7. Analyze Process, operations, business data to identify improvement opportunities
  8. Validation of opportunities and conversion in to the projects
  9. Participate in client interactions to present the process improvement case studies
  10. Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs
  11. Deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders
  12. Conduct toll gates review of the improvement projects
  13. Creating awareness by socializing with teams and bringing visibility to quality initiatives to improve culture of quality
  14. Drive Training programs / Certification program at the engagement level and participate in the training programs as trainers
  15. Allotment of day to day work, supervise, guide and follow-up with teams
  16. Manage trainings for the accounts : Process and Refreshers
  17. Maintain the desired target throughput for process training batches
  18. Manage and control attrition and effective employee engagement activities
  19. Excellent Transactional Quality Domain Knowledge
  20. Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client’s expectation
  21. Managing internal as well as external quality audits
  22. Responsible for metrics collection, analysis and consolidation across unit
  23. Identifying root cause analysis of quality shortfalls
  24. Developing and implementing training plans based on areas for improvement identified by call monitoring
  25. Should have in depth knowledge of quality tools


Mail your Resume at junej@digitalitproducts.com

Call 9925037863